Any questions ?
Why bringing up load shedding in 2023?
Load-shedding plans were designed in parallel with the development of the electricity networks. They are updated every year, along with consumption and production forecasts. This emergency measure, which was introduced in Monaco more than 20 years ago, protects the European electricity system against the risk of a blackout if electricity production resources are no longer sufficient to meet the population's energy needs. In recent years, production resources have generally been sufficient to cover consumption at all times, although the issue of load-shedding has sometimes been raised due to severe cold or unavailability of some power plants, or has actually been implemented locally. As the risk was very limited, stakeholders communicated very little. For the coming winter, three factors are causing strain on the French, and European, electricity grids, increasing the risk of load-shedding. Firstly, the French nuclear power plants are largely undergoing maintenance, with half the reactors shut down. Work schedules predict a return to service in the winter, if maintenance programmes go ahead as planned.
What's more, some European countries rely on electricity generation facilities that use natural gas as their primary energy source. However, the post-Covid global recovery and international tensions are creating uncertainty about the quantities of gas that Europe will receive this winter, and consequently about the electricity that can be generated. Drought is the final factor of uncertainty, since the reservoirs that enable hydroelectric plants to produce electricity, particularly in the winter, are not full.
Winter consumption, meanwhile, depends on temperatures that cannot be predicted far in advance, and which can sometimes be harsher than normal during cold spells. The consumption that would result from such a period of intense cold can be estimated, as can its impact on the electricity system. In the event of strain on the electricity system, and difficulties in adjusting production to demand, the only lever left is to control and reduce consumption.
What is a blackout?
A blackout is an unintended interruption to all or part of the electricity network following a power failure or incident. There are many possible causes, including weather hazards (thunderstorms, snow, etc.) or unforeseeable events (forest fires under power lines, accidental tearing out of cables, etc.).
The load shedding plan prevents the specific risk of a blackout in the event of insufficient generation to cover power requirements at a given time. However, a major blackout is always possible for any other reason.
How to avoid activating a load-shedding plan? By reducing our use.
Production and use forecasts are made on an ongoing basis for the European electricity system. They provide a vision over several months.
The Principality's electricity network is supplied by France and is therefore exposed to the same risks. It is therefore important to remind all consumers how important it is for them to consume soberly and to follow good practices. This solidarity in limitation of power demand reduces the risk of production becoming momentarily insufficient to cover needs.
With this in mind, SMEG is launching a communication campaign on social networks on eco-actions to be taken throughout the year, particularly in wintertime.
How is a load-shedding plan announced and organised?
Short-term forecasts give a good vision of uses over the next few hours and days. If risk situations are identified, SMEG will communicate extensively with consumers to inform them of the time slots and days when they must reduce their consumption. The highest consumption hours are from 8am to 1pm and from 6pm to 8pm in winter and on weekdays, and the risk may occur for a few days in wintertime.
If these voluntary actions to reduce uses are not sufficient, SMEG will reduce the voltage of the entire electricity network by 5%, in coordination with the Prince's Government, so that the general power supply can be maintained. This reduction in voltage will generate a reduction in electricity use with no risk to consumer equipment.
Once implemented all these measures, and if the risk situation remains, as a last resort and in coordination with the Prince's Government, targeted, controlled, local power cuts lasting a maximum of 2 hours will be applied to non-sensitive consumers.
What to remember about the load-shedding plan
There is no threat of a blackout due to electricity shortage.
Anticipating any risk, more than ever, better control of uses contributes collectively both to environment protection and greater availability of energy.
Communications from SMEG and the Prince's Government on the targeted reduction in consumption will have to be taken very seriously by everyone so that our electricity system will not be at risk this winter.
A large number of measures will be taken before it becomes necessary to make occasional local power cuts, but this risk cannot be ruled out.
In all cases, the residents and businesses will be informed in advance of the times and days when the electricity network will be at risk
How much power should I select for my subscription?
The amount of your subscription and therefore your bill will depend on the power and options you choose. The power of your installation is the capacity to operate all the electrical equipment in your home at the same time. It is expressed in kVA (kilovoltampere).
More info
My electric installation often disconnects: what should I do?
First of all, check your home installation and your appliances. If the disconnection occurs systematically when an appliance is switched on, try switching off as many other appliances as possible before switching it on again. If the problem persists, this appliance is probably faulty.
If you find that there is no problem, the power on your contract is probably not sufficient: you probably need to increase it and change your contract.
Please contact the Customer Relations Department: (+377) 92 05 66 44.
How do I change the power subscribed in my contract?
To change your current contract, please contact our Customer Relations Department to make an appointment with a technician:
By e-mail: commercial@smeg.mc
By phone: (+377) 92 05 66 44
All our contact details are on the contact page.
What is an index?
The numbers (or indexes) on your meter are used to measure your electricity consumption (in kWh) or gas consumption (in m3).
How can I pay my bills by direct debit?
You must send us your bank details and, in return, we will send you a SEPA mandate which you need to sign and return to us.
Tip: You can make this change directly in the customer area.
I changed my bank account. How do I update the direct debit on my contract?
You must send us your bank details and the references of the contract(s) for which the direct debit should be updated. In return, we will confirm that your new bank details have been taken into account.
Tip: You can make this change directly in the customer area.
I am late paying my bill, and I received a reminder letter. What should I do?
Send your payment as soon as possible and contact our Billing/Collection Department: (+377) 92 05 05 21.
If you paid your last bill in the meantime, your situation will be cleared as soon as payment is received.
Please note: if you received a registered letter from SMEG, suspension of your electricity supply may already have been scheduled.
In this case, contact the Bill/Collection Department as a matter of urgency: (+377) 92 05 05 21.
Tip: You can also pay your unpaid bill by credit card in your customer area online.
I have not received my most recent bill. What should I do?
If you subscribed to electronic billing, it is normal that you no longer receive paper bills: they are now online in your customer area.
To check this, simply visit the online agency.
An email will alert you each time a new bill is issued.
If this is not the case, you need to contact our Customer Relations Department: commercial@smeg.mc or (+377) 92 05 66 44, for a check or update and to request a duplicate.
Tip: Subscribe to e-bill for free: you can view or download your bills at any time.
I received a termination bill whereas I thought that terminating my electricity supply contract was free.
Receiving this document is completely normal. The termination bill clears your account and your contract can then be closed.
You have to pay for your use up to the effective termination date of your contract, as well as for the portion of subscription due up to the termination date.
I have a problem with my last bill. Who should I contact?
Our sales agents are available to assist you by phone: (+377) 92 05 66 44 and to welcome you Monday to Friday from 9am to 5pm at the company's head office at 10 avenue de Fontvieille.
How often will I receive my bills?
After each meter reading, i.e. every 3 months, you will receive an electricity and/or gas bill based on your energy consumption (index reading).
Under the HTA, BT+, Gaz+ and seaWergie rates, you will receive a bill every month.
Are my bills based on my actual or estimated consumption?
SMEG sends you a bill after each meter reading corresponding to your actual consumption every month or every three months, depending on your contract.
I would like to increase/decrease my subscribed power, request a switch to the base/off-peak hours rate
Please contact our Customer Relations Department to make an appointment with a technician:
By email: commercial@smeg.mc
By phone: (+377) 92 05 66 44
How do I terminate my contract?
To terminate a SMEG energy contract, you must send us a written request by email, post, fax or by coming directly to our office, specifying :
- Your full civil status.
- Your contract reference or other reference to be recalled.
- The desired effective date.
- An address for sending the last invoice.
Depending on the technical situation, SMEG may request an appointment to enter your home or the premises supplied by our service.
Customer Relations Department: (+377) 92 05 66 44 or by e-mail : commercial@smeg.mc
What is the Off-peak hours option?
The off-peak hours option offers you a lower price per kWh over 8-hour night-time periods.
Consider subscribing to this option if you have an electric storage heater, a programmable washing machine or an electric water heater.
How long is the off-peak period?
It lasts 8 hours a day. During this period, you benefit from a reduced energy price. For this, you need to subscribe to a specific peak/off-peak contract.
For further information, please contact our Customer Relations Department at (+377) 92 05 05 00 or by e-mail at: commercial@smeg.mc.
Where can I find the General Terms and Conditions?
The General Terms and Conditions are available on our website. As to rates, we provide an extract from the General Terms and Conditions when you submit your subscription request.
I want to subscribe to a new contract. What information do I need to give SMEG?
To subscribe to an energy contract, you can go directly to SMEG, 10 avenue de Fontvieille. Our agents will welcome you Monday to Friday, 9am to 5pm.
You can also send us the following information by e-mail to commercial@smeg.mc, by post to SMEG, 10 Avenue de Fontvieille, PO Box 633, 98013 MONACO CEDEX, or by fax to (+377) 92 05 05 92.
Supporting documents required:
Your full civil status and contact details (phone, email).
The name of the previous occupant.
A copy of the lease (or its rider) or the title deed stating the exact address, floor and apartment number.
The type of supply (permanent or temporary: pending rental or works).
The desired power.
The desired effective date .
If you wish to offset your gas consumption: "eco2".
Other documents required:
If you are not the contract holder: a power of attorney from the contract holder in your favour allowing you to carry out the administrative formalities on their behalf.
If the premises concerned by the application have been without electricity supply for 3 months or more, or had a temporary supply for 3 months or more: a safety points inspection certificate concerning your electricity (point E) or gas (points A and B) installation, or on the combined gas/electricity installation.
If your premises are new or if the electricity installation has been renovated: a compliance certificate for new installation (electricity/gas) issued by an approved inspection agency in the Principality.
If the premises concerned by the application are regulated by the Monaco Law: a certificate of compliance with safety and comfort standards.
If your request concerns a company: an extract from the Trade and Industry Register and the Statistical Identification Number (NIS).
If you wish to pay by direct debit: a full bank details statement (IBAN + BIC/Swift CODE).
Depending on the technical context, SMEG's intervention may require a scheduled appointment.
I'm moving out but a new tenant/owner is taking over my home. Do I still have to terminate my contract?
Yes, you still have to terminate your SMEG contract as there is no link between this contract and your lease / deed of sale.
You remain liable for the electricity (and/or gas) installation in your former home.
Other questions or requests? Contact us!
Address and opening hours:
Société Monégasque de l’Electricité et du Gaz (Monaco Gas and Electricity Company)
Customer reception: 11 Allée Guillaume Apollinaire, "Les Jacarandas"
Postal address: 10 Avenue de Fontvieille, Monaco, PO Box 633, 98013 MONACO Cedex
Our offices are open Monday to Friday non-stop from 9:00 am to 5:00 pm.
A SMEG representative is available at (+377) 92 05 05 00
You can also contact us 24/7 by leaving a message:
• By fax : (+377) 92 05 05 92
• By Email : smeg@smeg.mc
Customer Relations Department
Email: commercial@smeg.mc — (+377) 92 05 66 44
24/7 emergency service
Electricity or gas supply failure? After checking your installation for any malfunction, call our emergency number, where a representative is available 24/7 to help you restore the power supply. We guarantee an emergency phone service 24/7 (calls recorded) – +377 92 05 05 05
For more information, please go to our Contact page
How do I subscribe to a SMEG offer?
You can go directly to the SMEG head office at 10 avenue de Fontvieille, Monday to Friday, 9:00 am to 5:00 pm, or contact the Customer Relations Department by phone at (+377) 92 05 66 44, by fax at (+377) 92 05 05 02 or by Email at: commercial@smeg.mc.
Who do I contact if I have a complaint?
If you have any complaints about your bill, your contract or any other SMEG service, please write to us at the following address: SMEG, 10 avenue de Fontvieille BP633 98013 MONACO Cedex or contact us by e-mail at commercial@smeg.mc.
How do I create an account ?
Go to the SMEG website, click th botton (top right) and follow instructions.
Have your electricity bill ready, as you will be asked to provide some information to verify your identity.
If needed, our Customer Relations Department is available by phone: (+377) 92 05 66 44, from Monday to Friday, 9am to 5pm, or by e-mail: commercial@smeg.mc
I forgot my password
Just click on "FORGOT PASSWORD?" and follow instructions.
You will then receive a new password at the e-mail address you entered when you created your customer area.
Please note: your password must contain a minimum of 8 characters and a maximum of 25. When you enter your password, please pay attention to any upper and lower case letters.
Tip: For easier future logins, you can personalise your password in the "CHANGE PASSWORD" section of your customer area.
I need a duplicate bill (holder, joint holder or payer under the contract)
You can issue duplicate bills directly from your customer area online.
A duplicate can only be sent by post to the contract holder, joint holder or payer, or can be made available to them at SMEG reception on the day following the request.
PLEASE NOTE: For security reasons, only the holder, joint holder, payer or a third party with power of attorney and proof of identity may collect the duplicate.
How can I print my bills from my customer area?
After you have created your online account, follow the following procedure to print copies of your bill:
1. From the homepage, choose a contract (only if you have multiple contracts), then in "My contracts", click on "View my contracts";
2. Then click on the "Bills" tab at the top of the screen;
3. You will find a list of all your bills. Click on the one you want to print to download it (on the right of the screen, by clicking the icon in the "duplicate" column.