SMEG • Energy source

Our Environment and

Sustainable Development commitment

Keen to preserve its natural heritage, the Principality of Monaco has always been a forerunner in sustainable development, making environmental protection one of its major concerns.

In this privileged context, Société Monégasque de l'Electricité et du Gaz has been committed, from the outset of its concessions, to supporting the Monegasque Authorities in their desire to promote harmonious urban and economic development in the Principality respectful of the living environment.

As energy resources are at the heart of sustainable development issues, SMEG's fields of activity naturally lead to environmental values being taken into account in all operations.

Our commitments

How we listen

to our customers

Because SMEG places the customer at the heart of its business, making sure that the company is in tune with its customers' needs is essential.

Since 2009, SMEG has carried out annual customer satisfaction surveys in order to improve its efficiency and measure its performance on an ongoing basis.

Our goal

Listen to our customers to better meet their expectations

Constantly raise the service standard

Innovate day by day and for tomorrow

Among the questions asked to all those surveyed, one of them helps to measure general customer satisfaction.

Successive surveys have shown that customers still have a positive image of SMEG and are, on the whole, satisfied with its services.

However, the analysis of the results, as well as customers' comments and suggestions, taught us a great deal and led us to define several measures for improvement in the following areas:

Build stronger customer relations

Design and promote customer-focused offers and services

Revitalise customer reception

Maintain high quality of service

Reinforce the company's commitment to sustainable development

Improve the company's digital visibility

Thanks to you, we can continuously improve the quality of our services. We are grateful for your active participation in this process.

The Quality, Safety and Environment approach

SMEG is constantly striving to improve the quality of its services, and has set itself the goal of continuously improving its processes by implementing an integrated Quality, Safety and Environment management system.

This approach focuses on four strategic areas:

Listening to customers and other stakeholders

Improving our performance

Preserving the environment

Advancing health and safety prevention at work

The goals for this approach are to enhance the quality of our services to satisfy our customers and stakeholders, while limiting the impact of our activities to improve our environmental performance and ensuring the health and safety of our employees.

Download our QSE commitment letter

CSR

Requirement

To guarantee our long-term performance for all our partners, by continually seeking efficiency and innovation for the benefit of our customers and the public service.

Boldness

To live the present with optimism and build the future with creativity.

Commitments

To reconcile the development of our Group with the respect for the environment, by providing services that are essential to people.

Cohesion

To rally all our strengths in the same team spirit to make energy and the environment sustainable sources of progress and development.

Download the Group's Code of Ethics

Quality, safety, environment and energy management

The energy component is crucial: preservation of the environment through better control of consumption in westernised countries, access to energy to improve the quality of life and contribute to the economic development of developing countries, and development of renewable production capacities without CO2 emissions.

In this context and on its own scale, SMEG is committed to pursuing its public service missions with the same high standards for its customers and to seizing the opportunity to become the benchmark partner that will enable the Principality to make a success of its Energy Transition and promote it beyond its borders.

SMEG's activities are based on an Integrated Management System covering quality management (ISO 9001), environmental protection (ISO 14001) and health and safety management (ISO 45 0001), Our company has had all three certifications renewed.